On September 24, 2025, Ozonetel introduces CXi studio at the Taj Palace in New Delhi during the HT Media Bharat Nirmaan Conclave & Awards 2025. The launch brought together leaders, innovators, and entrepreneurs focused on using technology to build India’s future. The event also highlighted the importance of regional growth, especially in rising IT hubs like Chandigarh and Mohali.
The launch was led by Shalil Gupta, Managing Director of Ozonetel, who was joined by visionaries from different industries. Partners of the event included NewsReach, Crafting Bharat, India Voice TV, and Fever FM. The audience praised the product for its potential to transform customer experience in India and beyond.
CXi Studio is an advanced customer engagement tool powered by artificial intelligence. It allows businesses to design and manage customer journeys without needing technical expertise. With its no-code journey builder, human-AI collaboration, and integration with both AI and non-AI workflows, companies can create flexible and seamless experiences in minutes.
A major highlight of CXi Studio is its multilingual support, covering 13 Indian languages. This makes it useful for businesses that want to connect with diverse customers across India, including regions like Punjab. Gupta described the tool as “a true Atmanirbhar champion, built in India and ready to serve the world,” showing pride in its local roots and global vision.
Chaitanya Chokkareddy, Chief Technology Officer at Ozonetel, explained that customer journeys often become confusing because companies use different systems for calls, chats, and campaigns. CXi Studio solves this by providing orchestration, helping businesses design journeys that are faster, smarter, and more human. He emphasized that its AI agents act with autonomy while keeping empathy at the center of interactions.
The tool also offers enterprise-grade integrations with CRM systems, ticketing platforms, and communication tools. Businesses can automate routine questions through AI while allowing human agents to focus on complex issues. This collaboration improves efficiency, cuts costs, and increases customer satisfaction.
Another key benefit of CXi Studio is scalability. Companies can begin with simple tasks like automating FAQs and gradually expand to more advanced workflows. Real-time insights help organizations track performance and make adjustments quickly, ensuring better customer loyalty and stronger sales.
Ozonetel already works with more than 3,500 global brands, which shows its credibility in the customer experience industry. Its products are popular across sectors such as retail, healthcare, finance, and education. In regions like Chandigarh and Mohali, where IT startups are booming, tools like CXi Studio can empower businesses to serve customers more effectively.
Over the years, Ozonetel has won several awards for innovation and technology excellence. With CXi Studio, the company is now aiming to set a new benchmark in the customer engagement space. Experts believe it will inspire other firms to adopt AI-powered solutions that balance automation with a human touch.
In conclusion, Ozonetel introduces CXi studio as a breakthrough platform that blends AI and human intelligence to create better customer journeys. This launch represents not just a step forward for businesses but also a sign of India’s growing strength in technology and innovation.
